Frequently Asked Questions

 

How old must you be to purchase from this site?

You must be at least 18 years old to place an order for Locksmithing tools.

What payment methods do you accept?

We accept orders online using Visa, Mastercard, American Express and Discover credit cards. You may also pay by PayPal.

Do you ship to addresses other than billing addresses?

Orders placed by credit card must be shipped to the credit card billing address, except when being shipped to a military address or fire/police department.
PayPal orders must be shipped to a verified PayPal address.

Can I order by phone?

No, sorry but we currently do not accept orders by phone.

Do you ship outside the U.S.?

Yes, we ship daily all over the world. Please allow additional time for delivery and be aware that you may incur additional charges such as import duty, VAT etc.

How/when do you ship out orders?

Orders are usually shipped within 24 hours using USPS Priority Mail or by Airmail for International orders (a signature is always required). Click here to see estimated delivery times.

What is your return policy?

With the following exceptions, any product may be returned for any reason, if in new condition and unopened (including manufacturers packaging), for exchange, credit, or refund, within 30 days of the purchase date. Shipping charges are NOT refundable. Any item returned for exchange will incur additional shipping charges.

Exceptions

Opened lock picks and sets may be returned, if in new (unused) condition, for credit to your account toward the purchase of another product, or for replacement if defective. Defective items returned for replacement will not incur additional shipping charges. Books are not returnable. DVD's may be returned for replacement if defective.

What do I do if my package doesn't arrive?

Orders are shipped using USPS Priority Mail and should arrive within 2-4 days. Next day delivery is available on request. For other regions please check the estimated delivery times.If your shipment does not arrive within the estimated delivery time please contact us. Don't forget to leave your order # and return email address.

Does your package show what the contents are?

No, we typically use standard USPS Priority boxes.

What is the difference between Standard (US) sets and Slimline (EURO) sets?

Standard (US) sets are designed primarily for US locks as they have a slightly larger keyway than other locks. The slimline (EURO) sets are better suited for European and Japanese locks as these keyways tend be be a little smaller.

Do you ship to a P.O. box?

We ship to P.O. boxes that match the credit card billing address within the U.S. Overseas orders must be shipped to a physical address.

What are your shipping rates?

Click here to see our shipping rates.

How can I open a padlock?

Padlocks, like other locks can be picked or raked, but SouthOrd also manufactures padlock shims which can quickly open many padlocks.

Do you sell replacement parts?

Yes, we carry a complete selection of replacement parts for the jackknife, electric pick, tubular picks etc. as well as individual picks and cases.

What is the warranty on your products?

All products carry a 30 day warranty against defects in materials and workmanship unless otherwise noted. SouthOrd Electric picks have a 6 month warranty and the SouthOrd MAX Lock Picks come with a LIFETIME WARRANTY. The SouthOrd LAT-17 Snap Gun now comes with a LIFETIME WARRANTY.

What should I do if my question isn't answered here?

Please use our contact page if you have any other questions. We will try to reply within 2 hours, but please allow up to 24 hours.